Everyone can view cases. Editing follows department permissions.
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Assets
All uploaded PDF documents across cases, including DNs, signed DNs, Time Sheets, Invoices, CNs, ORs and CTRs.
Size
Actions
Page 1
Business Process Analysis
Management intelligence for delays, achievements, invoicing, schedule performance and improvement opportunities.
Achievements & Improvement Highlights
Positive delivery, invoicing and process-performance outcomes for the selected period.
Delay Performance by Process
Delay count and delay rate. A delay means the process crossed its Overdue threshold; Warning alone is not counted as a delay.
Delay Trend
Monthly delay rate for process executions.
Financial / Invoice Performance
Target budgets, invoicing achievement, uninvoiced exposure and invoice pipeline.
Case Financial Detail
Trace budget targets, invoiced amounts, remaining capacity and invoice completion case by case.
Case
Client / Project
Budget
Invoiced
Remaining
Utilization
Baseline Status
Variance
Baseline Variance by Department
Matched, under-target and above-target invoicing results grouped by Department.
Department
Cases
Matched
Under
Above
Amount Under
Amount Above
Achievement
Baseline Variance by Client
Commercial baseline performance grouped by Client for the selected cases.
Client
Cases
Matched
Under
Above
Amount Under
Amount Above
Achievement
Case Schedule Performance
Case start, target duration, planned close and actual completion performance.
Current Delivery Risk
Active cases classified as On Track, Watch, At Risk or Late.
Case
Current Process
Progress
Target Close
Risk
Case Schedule Detail
When each case started, how long it was targeted to take, planned completion and actual schedule variance.
Case
Started
Target Duration
Target Close
Actual / Elapsed
Variance
Schedule Result
Department Performance
Delay volume, rate and average overdue time by Department.
Department
Executions
Delayed
Delay Rate
Critical
Avg Overdue
Delay Causes
Primary causes and responsibility classification captured when overdue work is completed.
Top Bottlenecks
Ranked using delay rate, critical-delay rate and average overdue duration—not raw delay count alone.
Delay Duration Distribution
How severe overdue events are once they cross the SLA threshold.
Assigned Workload & Delay Exposure
Processes assigned to each user when delays occurred. This is operational exposure, not an automatic employee-performance judgment because client/vendor causes may be responsible.
Assigned User
Executions
Delayed
Delay Rate
Critical
Avg Overdue
Process Performance Detail
Executions, delays, rate, severity and cycle-time statistics for each process.
Process
Executions
Delayed
Delay Rate
Critical
Avg Duration
Avg Overdue
Service Route Analysis
Materials Only, Work + Materials and Work Only outcomes.
Route
Cases
Completed
Budget
Invoiced
Delay Responsibility Classification
Separates internal, client, supplier/vendor, authority and external causes so delays are not automatically attributed to employees.
Client Financial View
Top clients by selected-case budget and invoicing.
Client
Cases
Budget
Invoiced
Project Financial View
Top projects by selected-case budget and invoicing.
Project
Cases
Budget
Invoiced
Delayed Process Evidence
Drill from the metric to the exact Case, process, delay duration and captured reason.
Case
Process
Department
Assigned
Status
Overdue By
Reason
Responsibility
Started
Analysis updated —
User Administration
Approve registrations, assign departments, manage roles and user status.
User
Email
Role
Department
Status
Created
Last Login
Actions
Departments
Create and edit departments, assign one Department Manager, disable departments, or delete empty departments.
Department
Manager
Status
Users
Cases
Actions
Application Settings
Global limits applied to PDF-enabled process steps.
Applies to DN, Signed DN, Invoice, Time Sheet, CN, OR and CTR PDF uploads.
Suggested whole-case duration when a new case is created. Users can adjust a specific case when required.
Delay Reason Management
Maintain the standard delay-cause taxonomy. Users can always choose Other and enter a new reason when an unexpected cause occurs.
Reason
Responsibility
Status
Actions
Process Delay / SLA Settings
Configure process timing, escalating delay alerts and repeat reminders.
Use a PHP/IANA timezone such as Asia/Baghdad or UTC.
Threshold values are entered in days. One SLA day equals 24 elapsed hours. In Business hours mode, elapsed time still accumulates only during the configured working schedule. Warning must be lower than Overdue, and Overdue lower than Critical. Set Reminder to 0 to disable repeat overdue/critical reminders.
Fully Automatic Background Delay Engine
This does not depend on any user being logged in. Because this cPanel account has no PHP CLI, the reliable server-side method is one cPanel Cron entry that calls a protected background worker every 10 minutes. The secret is sent in an HTTP header and is never placed in the URL.
Scheduler status: checking…
Add this once in cPanel → Cron Jobs with schedule */10 * * * *. The generated command is cPanel-cron safe: it uses /usr/bin/curl and the literal route background/delay-worker, so no cron-special percent character is present. Important: regenerating the key immediately invalidates the old Cron command, so you must replace the command in cPanel with the new one.
✓ No PHP CLI✓ No user login required✓ Secret header authentication✓ Duplicate-safe SLA worker
Process
Enabled
Warning (days)
Overdue (days)
Critical (days)
Reminder (days)
System Log
Administrator-only audit log. IP addresses are not recorded.
Date / Time
User
Department
Case
Action
Details
Start Process
Create a new case or review the case details attached to this process.
NO CASE
Case ID is entered by the user and must be unique.
Budget baseline used to compare cumulative invoicing for this case.
Business case creation/start date used for Analysis and target completion. The system audit creation time is recorded separately.
Changing this value automatically recalculates Target Completion from the Case Creation Date.
You can enter this date directly. Changing it automatically recalculates Expected Case Duration.
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Access
Forgot Password
Enter the email address associated with your account.
Reset Password
Choose a new password for your account.
Upload Asset PDFs
Upload CN, OR or CTR PDFs. Linking the document to a case is optional.
Only PDF files are accepted.
Edit Case
Edit case information, schedule dates and case status.
Budget baseline used to compare cumulative invoicing for this case.
Changing this date keeps Expected Duration and recalculates Target Completion.
Changing duration recalculates Target Completion.
Changing this date recalculates Expected Duration from the Case Creation Date.
Edit User Information
Admin-only user information editing.
Leave blank to keep the current password. A new password forces a change at next login.
Complete Process
Process Comments
Default comment size is 14px. Formatting applies only to selected text. All users who can open this case can view comments; you can edit or delete only comments you entered.
Add Material Item
Track material quantity, status, ETA, delivery note and comments.
Import ITC Master Sheet
The browser reads the OR Tracker sheet locally. The server then validates Case matching and prepares New / Update / No change actions.
Choose the ITC Master Sheet, then preview matching rows before importing.
Import
Action
Item / Material
Quantity
Status
ETA
Delivery Note
Fajer UR Comment
Client / ROO Comment
Comments
Import OR Items from Excel — All Cases
Match every OR Tracker CN + OR group to its related Case and synchronize only Cases currently at Materials Preparation or Materials + Project Execution.
The workbook is read locally in your browser. CN + OR maps to the Case ID; rows without a CN use OR-only matching. No workbook file is stored on the server.
Choose the ITC Master Sheet, then preview Case matching before importing.
Import
Excel Case Match
App Case
Target Process
Excel Items
New
Update
No Change
Result
Import OR Invoice from Excel — All Cases
Synchronize each matching Case Total Invoiced value from the OR Registry sheet. Case Budget is never changed.
The browser reads the OR Registry sheet locally. CN + OR is used when CN exists; otherwise OR-only matching is used. Case IDs with an OR suffix such as OR142198QA can match Excel OR142198 when the match is unique.
Choose the project/invoice workbook, then preview every Case change before writing.
Import
Excel Match
App Case
Current Step
Excel OR Total
App Budget
Current Invoiced
Excel Invoiced
Change
Result
Reason Required
Change Password Required
For security, the initial administrator password must be changed before you continue.
Minimum 12 characters.
Edit Department
Rename the department, change its status, and assign one Department Manager.
Only active users currently assigned to this department are listed. The selected user receives Department Manager workflow permissions and delay escalations.
Create User
Administrators can create an active account directly.
Manage Workflow
Manual workflow changes require a reason. Moving backwards resets later steps to Pending.
Process Comments